I keep charring my cultural differentness between Singapore and Sweden. The class this week actually cleared up some of my experience here in Singapore.
When I moved to Singapore the first thing I had to do was find an apartment. Me and my now being flat mates called like 100 different agents about flats. And the thing we noticed as different (weird) was that everyone just answered the phone – Hello. If I would have done that in any one of my different jobs in Sweden my boss would fired me or at least shout at me for like 15 minutes. In Sweden you have to, at least in the jobs I had, say: The Company’s name, your name and sometimes even the buildings name or the name of the street. So, now I can tell my flat mates that the agents not were rued to us because we called from an oversea phone number, they were just answering their phones the Singaporean way.
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Different expectations for telephone openings do seem to have some real-life applicability then. That's something that I learned from your reflections.
SvaraRaderaAnna, actually Taiwan's company use the same way to answer the phone like Sweden. I think it is a good way to both customer and the company, it gives ''affirmation'' that the caller doesn't have wrong number and it's more easier for me to ask for information.
SvaraRaderaSingaporeans have a different mentality i guess. We love speeding things here. Just saying hello gives the caller a chance to quickly get into the main topic. Most people would assume others to have caller IDs and hence no need for introductory talks.
SvaraRadera